On-Time Order Acknowledgement

The primary purpose of On-Time Order Acknowledgment in Retailer Relationship Manager is to confirm receipt of the order and agreement to fulfill it. This ensures that the receiving party is aware that their order has been received and that the supplier is committed to fulfilling the order within the agreed-upon timeframe. ERM helps you track Purchase Order Acknowledgment (855) or Order Acknowledgment (ORDRSP) are sent within a specific timeframe after you receive a Purchase Order. Typically, the Expected Response Time contained within the Purchase Order is used to evaluate the SLA. If no such information exists in the Purchase Order, the fallback timeframe parameter values specified in CIC are used.