Dear Customer,
Welcome to the Cleo family!
Your support team is eager to ensure that you quickly and continuously enjoy the value of your Cleo products and services. As a quick introduction, the Cleo Support Leadership Team (below) and the entire extended worldwide Cleo Support Team are extremely proud to serve your business.
When contacting the Cleo support team, please have your contact information, product you are calling about, and serial number (if available). This will help expedite the initial contact process so that we can respond to your needs faster. During the support process we may request additional information, such as a support bundle. This additional information will vary depending on the type of request or issue you are calling about.
If you have issues related to support requests, please contact the Support Manager. Support leadership will work hard to ensure that the team is providing the appropriate level of support for your requests. For customers with Mission Critical Support (MCS), you can reach out directly to your customer concierge to follow up on requests. You also may schedule weekly or monthly calls to go over your support experience and open requests.
If you have questions or concerns about Cleo Support that have not been addressed by the appropriate Manager, please reach out to the Director of Support. Our team works together to deliver world-class service for our customers. Customer satisfaction is Cleo’s top priority, and we pride ourselves on providing top-notch support to all of our customers. Cleo offers three levels of support for most Cleo solutions in addition to a product-specific support package for Cleo Streem customers.
Our team looks forward to serving your support needs to ensure that you are getting the most out of your Cleo software.
Sincerely yours,
Customer Support