We’re Here for You!
When contacting the Cleo Support team, please have your contact information, the name of which product you are calling about, along with your serial number and support bundle (if available). This will help expedite the initial contact process so that we can more rapidly respond to your needs. Requests for additional information may vary depending on the type of issue you are calling about.
If you have issues related to Support requests, please contact the Support Manager. Cleo’s Support leaders will work hard to ensure that the team is providing the appropriate level of support for your requests. For customers with Mission Critical Support (MCS), you can reach out directly to your Customer Concierge to follow up on requests. You also may schedule weekly or monthly calls to go over your Support experience and / or discuss any open requests.
If you ever have questions for Cleo Support that have not been addressed by the appropriate Managers, please reach out to the Director of Support, Linda Kane (firstname.lastname@example.org). Our global Support team works together to deliver world-class service for our customers. Customer satisfaction is Cleo’s top priority, and we pride ourselves on providing top-notch support to all of our customers.
On the following pages you’ll learn more about the various options Cleo offers to support your Cleo solutions, plus details about a product-specific support package for Cleo Streem customers.
Thank you for your business. Our team looks forward to supporting your business and ensuring that you are getting the most out of your Cleo software.