Cleo Cloud Design Time Assurance for Service Request Targets
|
Request |
Time to Complete |
|
New Transformation |
5 business days |
|
Complex Map Deployment with Changes |
5 business days |
|
Standard Map Deployment with changes |
3 business days |
|
New Connection |
3 business days |
|
Change to Existing Connection |
2 business days |
|
Minor Map Change |
2 business days |
**Targets are per map and per number of connections
** Assumes that Cleo has the complete details like logical mapping specifications or change information to start working on the Design Time activities. Any delays in providing this information will impact target completion dates.
** Incomplete or invalid specification or change information will impact target completion dates.
** If your request includes more than 4 transformations and/or 8 map deployments, please discuss the details with a Cloud Delivery Manager who will coordinate with Cleo internal teams to scope as a Professional Services engagement.
Requests for enhancements to the product can take much longer depending on the type of enhancement that was requested.