Before escalating an issue, be sure to comply with the standard support procedure for reporting
a problem. If you do not receive a response within the time frame that is associated with the
severity (see Service Assurances) you may escalate.
Escalation Guidelines and Contact Information
Please use the following guidelines listed in the table below if you do not receive a timely
|Email Cleo Integration Cloud Managed Services
to report a problem or request assistance
|Cleo Integration Cloud Managed Services Team
Toll Free Number (US Only):
Global Toll Number:
Day Manager 8 a.m. – 8 p.m. ET
Night Manager 8 p.m. – 8 a.m. ET
|Angela DeWeese, Head of Cleo Services
Note: Please provide your own escalation procedures to Cleo to assist our team in
providing support effectively 24x7.