Cleo Services provide unrivaled choice and control to accelerate the value of integration. 

Self-Service Only

• Customers can utilize in-house integration development skillset
• Take the driver’s seat with the ability to design, build, operate and optimize integrations
• Regain full control of operational monitoring, exception management and production support
• Cleo is responsible for the CIC platform, including fixes, enhancements and upgrades

Required

• Cleo Air Cover: 20 hours of phone support per year to guide customers through issues, outages, and
  integrations

Recommended

• Cleo developer training and user certification. See all available courses: Cleo University
• Professional Services: SOW to set up the initial CIC implementation

Blend of Managed Services and Self-Service

• Customers can partner with Cleo Services to extend development skillset and reduce services costs
• Cleo provides 24x7 transaction monitoring, exception management and production support within the
  CIC platform
• Cleo assists with any trading partner outage or CIC outages to minimize any impact to operations

Required

• Cleo Service Package Add-On subscription for CIC: Cloud Edition
• Certification Training: For integration developers and adherence to integration hand-off best practices
  and procedures
• Professional Services: SOW to setup the initial CIC implementation. Active integration requests
  exceeding 5 concurrent

Managed Services Only

• Cleo Services provides24x7 operational monitoring, exception management and production support
• With a Managed Services Only package add-on subscription, Cleo will build up to 5 concurrent
  integrations in a business as usual phase. These Design Time activities include the development of maps,
  business process templates or onboarding trading partners

Required

• Design Time: Services Package Add-on (Silver | Gold | Platinum | Titanium)
• Professional Services: SOW to set up the initial CIC implementation. Active integration requests
  exceeding 5 concurrent integrations

Self-Service Only Packages

Cleo Managed Services Packages

Cleo Services Packages Add-Ons