Cleo Services provide unrivaled choice and control to accelerate the value of integration.
Self-Service Only
- Customers can utilize in-house integration development skillset
- Take the driver’s seat with the ability to design, build, operate and optimize integrations
- Regain full control of operational monitoring, exception management and production support
- Cleo is responsible for the CIC platform, including fixes, enhancements and upgrades
Required
- Cleo Air Cover: 20 hours of phone support per year to guide customers through issues, outages, and
integrations
Recommended
- Cleo developer training and user certification. See all available courses: Cleo University
- Professional Services: SOW to set up the initial CIC implementation
Blend of Managed Services and Self-Service
- Customers can partner with Cleo Services to extend development skillset and reduce services costs
- Cleo provides 24x7 transaction monitoring, exception management and production support within the
CIC platform - Cleo assists with any trading partner outage or CIC outages to minimize any impact to operations
Required
- Cleo Service Package Add-On subscription for CIC: Cloud Edition
- Certification Training: For integration developers and adherence to integration hand-off best practices
and procedures - Professional Services: SOW to setup the initial CIC implementation. Active integration requests
exceeding 5 concurrent
Managed Services Only
- Cleo Services provides24x7 operational monitoring, exception management and production support
- With a Managed Services Only package add-on subscription, Cleo will build up to 5 concurrent
integrations in a business as usual phase. These Design Time activities include the development of maps,
business process templates or onboarding trading partners
Required
- Design Time: Services Package Add-on (Silver | Gold | Platinum | Titanium)
- Professional Services: SOW to set up the initial CIC implementation. Active integration requests
exceeding 5 concurrent integrations
Self-Service Only Packages
Cleo Managed Services Packages
Cleo Services Packages Add-Ons
