Use the resources in this Project to automatically notify the customer and/or trading partner of rejected 997s that were sent by the trading partners. This also incorporates a late 997 notification to the customer to indicate when 997s have not been returned by their trading partner within 24 hours of when the original document was sent. (Applies to Blended/Managed Services Customers Only)
In order to use this feature, you must configure the customer’s email distribution of the customer’s EDI team (not individual) that reviews the 997 notifications. This can be done in the send Email task (shown below).
If you want to configure alerts to trading partners if the AK3/AK4 segments are not populated to determine the cause of FA rejection, please configure the last send Email task.
AK3 and AK4 segments within a 997 explain why an outbound EDI document was rejected by the trading partner. Sometimes the trading partners do not send the AK3/AK4 segments on the 997 and we have to reach out to them through email to ask for the reason for rejection. The automated error handling process sends an automated email to the trading partner when it identifies a 997 that is missing AK3/AK4 segments and prevents the manual effort in the process.
The following Event must be configured within the Inbound Acknowledgement Error Exit Point.
- Mapping of User Reference 1 is required for each map to display information such as invoice number, purchase order number, etc in the ruleset. This is an important component that enables the team to search for documents by using user reference 1 criteria. See the following example: