Error Handling - NetSuite <> EDI X12 Order-to-Cash – Cleo

This table shows common error scenarios and possible solutions.

Error Scenario	Possible Solution
Order creation fails on NetSuite when the order item is not available on NetSuite (UPC code in EDI 850 is not matching with any item's internal ID)	Confirm that the item for which the order is being created does in fact exist on NetSuite - which it must.
Order creation fails on NetSuite when required fields are not supplied in the NetSuite BP.	Check for the error message and provide mandatory data.
Inbound Route is not found.	Create an Inbound Route with correct Enveloper information and set the Route BP.
The cross-reference "partner" table is missing partner details.	Add the partner name and internal id to the table.
Duplicate interchanges.	In case the file has to be processed again, change the ICN and process the file.

Error Handling - NetSuite <> EDI X12 Order-to-Cash