This table shows common error scenarios and possible solutions.
Error handling
| Error Scenario | Possible Solution |
|---|---|
| An invalid date format is provided in the ListOrders BP in the date fields. | The expected date format should be YYYY-MM-DDTHH:mm:ss.SSSZ(2019-10-10T12:10:00.888Z) or YYYY-MM-DDTHH:mm:ssZ(2019-08-17T12:23:00Z) |
| Mandatory fields are not supplied to the ListOrders BP. | Check the error message returned by the ListOrder bps and make the required changes by providing the mandatory data. |
| Invalid data is provided in the ListOrders BP parameters like invalid status, marketplaceID. | Check the error message returned by the ListOrder BP and make the required changes by providing the mandatory data. |
| The ListOrders BP is throttled. | If a request is throttled then we need to retry the same request after sometime (once the quota is refilled). |
| Order creation fails on NetSuite when the order item is not available on NetSuite. |
The item for which the order is being created on NetSuite, should already exist on NetSuite. |
| Shipment fails on AMP due to invalid carrier code. |
The carrier code value supplied should be from the list which Amazon has provided. If the list does not contain the value which is used by the seller, then a value of Other should be provided and the value for CarrierName must be provided. |
| If the list does not contain the value which is used by the seller, then a value of Other should be provided and the value for CarrierName must be provided. |
The date/time mentioned in the shipment request should be in GMT and should not be in the past or future. |
| Shipment fails on AMP without any proper error description. |
Check that the order of the fields in the schema is correct for example CarrierCode should appear before CarrierName |
| Duplicate orders are being created in NetSuite. |
TBD. |
| Shipment fails on AMP due to an invalid Shipper Tracking Number. |
The tracking number supplied in the feed should be in a format accepted by the specified carrier. |
| Customer creation on NetSuite fails. |
Buyer Info might not be available in the response from AMP(due to restricted access to PII data). Buyer name is mandatory to create a new customer on NetSuite. Check with Amazon's support team to know what the Buyer Name is not appearing in the response. |
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