This table shows common error scenarios and possible solutions.
|Error Scenario||Possible Solution|
|An invalid date format is provided in the ListOrders BP in the date fields.||The expected date format should be YYYY-MM-DDTHH:mm:ss.SSSZ(2019-10-10T12:10:00.888Z) or YYYY-MM-DDTHH:mm:ssZ(2019-08-17T12:23:00Z)|
|Mandatory fields are not supplied to the ListOrders BP.||Check the error message returned by the ListOrder bps and make the required changes by providing the mandatory data.|
|Invalid data is provided in the ListOrders BP parameters like invalid status, marketplaceID.||Check the error message returned by the ListOrder BP and make the required changes by providing the mandatory data.|
|The ListOrders BP is throttled.||If a request is throttled then we need to retry the same request after sometime (once the quota is refilled).|
|Order creation fails on NetSuite when the order item is not available on NetSuite.||
The item for which the order is being created on NetSuite, should already exist on NetSuite.
|Shipment fails on AMP due to invalid carrier code.||
The carrier code value supplied should be from the list which Amazon has provided. If the list does not contain the value which is used by the seller, then a value of Other should be provided and the value for CarrierName must be provided.
|If the list does not contain the value which is used by the seller, then a value of Other should be provided and the value for CarrierName must be provided.||
The date/time mentioned in the shipment request should be in GMT and should not be in the past or future.
|Shipment fails on AMP without any proper error description.||
Check that the order of the fields in the schema is correct for example CarrierCode should appear before CarrierName
|Duplicate orders are being created in NetSuite.||
|Shipment fails on AMP due to an invalid Shipper Tracking Number.
The tracking number supplied in the feed should be in a format accepted by the specified carrier.
|Customer creation on NetSuite fails.
Buyer Info might not be available in the response from AMP(due to restricted access to PII data). Buyer name is mandatory to create a new customer on NetSuite. Check with Amazon's support team to know what the Buyer Name is not appearing in the response.