The Logs tab on the Jobs Detail screen displays process logs generated during the Transformation step of a Job. These logs are also available in the CIC Studio in the Auditor. These logs are a valuable resource for users who want detailed information about the CIC processes or want to troubleshoot an issue without logging into the CIC Studio.
Note: Users who are able to view Job Details should be able to view the Auditor Logs as well. If this is not the case, make sure the user has "Access to Integration Configuration" permission (see Controlling data access and user permissions in Managing Users) or the CIC Engine in use is the latest version. If you don't know what version of CIC Engine you are using, contact Cleo for assistance.
Displaying Auditor Log Data
To display Auditor logs in the CIC Cockpit, go to the Job Details screen, click the Transformation step, and then click the Log tab.
Job details from the Auditor are shown as a list of processes. For each process, the list includes a success/failure icon, the name of the process, and a timestamp.
The processes displayed are limited to those whose events are captured in the Cockpit. This is not an exhaustive list of processes for the Job. In addition, only processes that are complete (successful or failed) are displayed on the list. The processes displayed in the list (sorted by process number) represent all the messages that are transformed for all the payloads.
The timestamps shown in the process list are browser/client time, whereas the timestamps shown in the Logs themselves (on the right) are server time.
When you click on a process, the corresponding Auditor log details display on the right.
Expand All/ Collapse All links will expand or collapse all the steps in the process.
Each step title shows the name of the step and status icon. And the paper clip on the right side of the step indicates that data is present in the step.
Click the step to display its contents, including links to data contained in the step.
Click a data link to display the Log data.
If you attempt to view a Log file larger than 5MB, the CIC Cockpit displays the following message:
In this case, you can use the CIC Studio to view the Log data.