If the Order Fulfillment is rejected on Amazon the ticket is created and the Issue is visible on the Cockpit as well as an additional email notification being sent to the email that is configured in the global variable - com.cleo._customer_.booster.amp.AmpGV.CustomerNotificationEmail.
Look for the error description given in the notification email. If the Amazon Error description is not clear, work with Cloud Support (for MS customers) to understand the reasons for the issue.
Once the issue is corrected, the Item Fulfillment needs to be reprocessed. There are two ways to reprocess the Item Fulfillment:
- If the issue is with the transformation (Ruleset) only and there is nothing to correct in the data, the Cockpit Reprocessing functionality on the message details can be used after making sure the correct ruleset changes are deployed. Once the reprocessing is complete the further processing will be handled automatically.
- If the Item Fulfillment needs to be processed from the ERP (if there was any correction on the data) then, make the necessary changes and resubmit the Item Fulfillment document.