Use the Response Time area to specify time parameters for measuring the time it takes to respond to a triggering event. The triggering event is either sending or receiving a document and the response is sending or receiving a document within a specified time interval.
Triggering Event - Sending or Receiving
Specify whether you want to measure response to sending or receiving a document.
Triggering Event - Document Type
Select a document type from the drop-down list. This parameter constrains the triggering event to sending or receiving only the document type you specify here.
Action - Send or Receive
Specify the response action you want to measure - sending or receiving a document.
Action - Document Type
Specify the document type that should be considered part of the response.
Action - Time Interval
Specify the time within which the response must occur to satisfy the SLA.
