RADAR™ - Response Time

Use the Response Time area, shown here, to specify parameters for measuring the time it takes to respond to a triggering event. This event can be the sending or receiving of a document, and the response is the sending or receiving of a document within the specified time interval.

Triggering Event - Sending or Receiving

Specify when the triggering event is to occur. Choices are after sending or receiving (a document type).

Triggering Event - Document Type and Message Property Conditions

Select the document type to trigger the SLA. As an option, you can specify conditions based on document properties. This constrains the triggering event to send or receive only the document type that meets the conditions defined in the "where" statement.

Note: Message property availability is based on data displayed in the Cockpit for messages already processed by CIC. You can control what data is displayed in the Cockpit. For information on configuration, see Working with the list of Message Properties.

If conditions are met, this triggers the SLA and displays SLA badges on both the message that triggered the SLA as well as the message sent or received as a response.

1. Click Select Document and choose from the Doc Type list.

   

2. After you select a document type, you can click the Add button to add a condition or where statement.

   

3. Select any or all. When you select any, only one condition must be met to trigger the SLA. When you select all, all conditions must be met to trigger the SLA.

   

4. Select a property to be the basis of the condition. The selected document type determines which properties are available in this list.
   Note: Only document types that CIC has already processed at least once will have message properties available on this list. In addition, message properties must be made available to CIC Cockpit. This requires using the same process used to display message data in Cockpit. See Customizing the Message Properties list.
   

   

5. Select an operator and specify a value to compare against the message property. Choose from the following operators:
   • is 
   • is not
   • contains
   • does not contain

   

6. Optionally, click the Add button to create another condition.
7. Click OK to close the dialog box and update the SLA.

   Note: You must still click Save to save your work.

Action - Send or Receive

Specify how you want to respond to a triggering event -either send or receive (a document type). 

The example shown here: After receiving an 850 send an 855 within 30 minutes.

Action - Document Type

Specify the document type that should be considered part of the response.

Action - Time Interval

Specify the time within which the response must occur to satisfy the SLA.

Choose either a Simple or Advanced Time Interval.

Simple Time Interval

A Simple Time Interval consists of the following:

• A numerical value and a unit of time, for example, 2 hours or 30 minutes.
• Whether to consider only business days or business hours to satisfy the SLA. See DRAFT - Business Hours and Holidays. Note that regardless of whether you specify business days or business hours, any configured holidays are treated as non-business days when determining expiration time.

Advanced Time Interval

An Advanced Time Interval consists of the following components:

• One or more Message Properties that contain dates and/or times.

  Properties come from availability is based on 1) the message type that originally triggered the SLA and 2) data displayed in the Cockpit for messages of that type already processed by CIC. You can control what data is displayed in the Cockpit. For information on configuration, see Working with the list of Message Properties.

• Whether you want action to occur before a particular time or between two times.

If you select Before, you specify only one Message Property and the action must occur before the time indicated by the value of that property.

If you select Between, you specify two Message Properties and the action must occur between the times indicated by values of the properties you select.

Working with the list of Message Properties

RADAR provides a list of Message Properties you can use to define a "where" clause (see Triggering Event - Document Type and Message Property Conditions) or an Advanced Time Interval for a response time (see Advanced Time Interval). The list is populated with values from messages displayed in the Cockpit. Messages are displayed in Cockpit when 1) CIC Studio is configured to send data to Cockpit and 2) CIC processes data and sends it to Cockpit.

However, not all data processed by CIC is sent to Cockpit for display. By default, CIC is configured to send certain data pertaining to a particular set of EDI messages to the Cockpit.  You can customize the data displayed in the Cockpit and, therefore, the data available in the Message Properties list for SLA where clauses. 

Customizing the Message Properties list

1. Make sure CIC is configured to display the data you want to be available in the Cockpit. See the following articles:
   • Getting Data from the CIC Studio to the CIC Cockpit: An Overview
   • Using CCP Resources to display EDI Data in the CIC Cockpit
   • Using CCP Resources to display non-EDI Data in the CIC Cockpit
2. Make sure a message that contains the data you want to use is processed by CIC.
   1. Run a job to process a message you configured to be visible in CIC Cockpit.
   2. Check the job results to make sure the data was received and displayed by the Cockpit.
      Note that the job doesn’t necessarily have to be successful -- it only needs to run and the data needs to be visible in the Cockpit.
3. Check the list of message properties available for the "where" clause in RADAR.