Sending CIC Agent Log Data to Cleo

CIC enables you to send log data generated by CIC Agent directly to Cleo for analysis. This can help quickly identify issues and possible solutions.

Click the Send Logs to Cleo button on the Access Point Edit page. This creates a zip file of the CIC Agent log files associated with this Access Point and sends them to Cleo for analysis.

Controlling the log level

The log level is specified in the file, $AGENT_HOME/conf/logback.xml. In the excerpt below, the first section controls the log output for the CIC Agent-specific code add the second section is for CIC Agent dependencies.  The available log levels are: error, warn, info, debug, and trace.

<logger name="com.cleo.boomvang" level="debug" additivity="false">
  <appender-ref ref="RollingFile"/>
</logger>

<root level="error" additivity="false">
  <appender-ref ref="RollingFile"/>
</root>

Enabling debug logging for AWS

To enable AWS SDK debug level logging, add the following to the $AGENT_HOME/conf/logback.xml file:

<logger name="org.apache.http" level="debug" additivity="false">
  <appender-ref ref="RollingFile"/>
</logger>
<logger name="org.apache.http.wire" level="warn" additivity="false">
  <appender-ref ref="RollingFile"/>
</logger>