Cleo Clarify Version 4.x Ending Support in 2026

Jeffrey Mancini
  • Edited

 
Important Notice
Cleo is announcing the scheduled product retirement and end-of-support (EOS) for Cleo Clarify Version 4.x. All later versions will continue to have ongoing product support. 
 
Why is Cleo retiring Cleo Clariy v4.x? 
In order to focus our resources on meeting the most common requests from our customers, we have decided to begin the product retirement and end-of-support (EOS) process for Cleo Clarify 4.x and earlier versions. Please see below for dates and additional information.  
 
 NOTE: This communication serves as formal notice of our decision to discontinue Cleo Clarify 4.x and outline the milestone dates in our EOS process. It does not imply any changes to the availability, development, or ongoing support of other Cleo Clarify versions, Cleo products, or capability sets. 
 
What does end of support for 4.x mean? 
 
Product Retirement date: July 15, 2025 
After the stated product retirement date of Cleo Clarify 4.x, Cleo will no longer provide the
following:
  • New patches or upgrades. 
  • Security updates or fixes. 
  • New Cleo Solution Center or technical documentation updates. 
  • Extended support past the stated EOS effective date.  
Cleo will continue to provide technical support for Cleo Clarify version 4.x with issue investigation and troubleshooting until the stated EOS date below. 
 
End of Support Effective Date: January 15, 2026 
 
After the stated EOS date, Cleo will no longer provide technical support for any issues for Cleo Clarify 4.x.   
 
ACTION REQUIRED
 
To ensure ongoing product support, customers must migrate to a supported version of
Cleo Clarify (v5.x or later) or to Cleo Integration Cloud ahead of the stated EOS date on January 15, 2026.
 
Cleo has two recommended options to ensure a timely and successful migration:  
 
OPTION 1 
Do-it-yourself migration
 
For customers wishing to manage the
migration from version 4.x to Cleo Clarify 6 or Cleo Integration Cloud, Cleo will provide migration guides, documentation, and best practices.
 
OPTION 2 
Migration by Cleo Services 
 
To migrate to Cleo Clarify 6 or Cleo Integration Cloud, Cleo is providing a professional services option utilizing a tested and proven migration approach and methodology. 
 
NOTE: If you plan on leveraging Cleo Professional Services to assist with your update, please reach out by July 15, 2025 to ensure we can effectively analyze your current Cleo Clarify environment and accurately scope the migration effort. 
 
Note, we have an upcoming major release of Cleo Clarify 6 planned for early Q3 2025.
 
To discuss either of these migration options or to assist you with any questions or concerns
related to this transition, please reach out to our team: clarify-migration@cleo.com.  
What to expect next 
 
Stay tuned for regular updates, including: 
  • Upcoming live webinar with Cleo Products and Professional Services to cover some of the best practices and considerations with a chance to ask questions to our team.
  • Announcement of Cleo Clarify 6 – The major release covering the details of all the new and enhanced capabilities coming your way soon.
  • Documentation and migration guides for transitioning from v4.x to Clarify 6 and Cleo Integration Cloud including the best practices and considerations as you prepare for your migration.                         
We value your continued trust in Cleo, and we remain dedicated to delivering innovative solutions that help you achieve your business goals.
 
Sincerely, 
Your Cleo Product Team 
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