When connectivity failures occur in the CIC, a failure notification is automatically generated (E-mail, CIC, or ZenDesk). Information is provided in these notifications that can be used to troubleshoot. There are several different types of connectivity errors:
- Connection
- Authentication
- Packaging
- Protocol
- Routing
Depending on the type, specific information is included in the failure notification, listed below.
Notifications also include a hyperlink to the CIC Cockpit Job Details page, corresponding to the failed Job.
| Endpoint Name | Error Message | Request | Direction | Dataflow Name | EndpointType | Protocol | Response | Packing | Search Fields | |
|---|---|---|---|---|---|---|---|---|---|---|
| Connection | Y | Y | Y | Y | Y | Y | ||||
| Auth | Y | Y | Y | Y | Y | Y | Y | Y | ||
| Packaging | Y | Y | Y | Y | Y | |||||
| Protocol | Y | Y | Y | Y | Y | Y | ||||
| Routing | Y | Y | Y |
Here is an example of an Authentication failure notification.
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