In these short demo videos, our product team gives you a glance into new innovations in Cleo Integration Cloud.

New: NetSuite-to-Shopify Accelerator
Join Cleo’s Divya Bhandarkar for this 4-minute walk through on how Cleo Integration Cloud's new Accelerator handles the Order-to-Cash process with pre-built integration between Shopify and NetSuite.

New: Trimble TruckMate-to-X12 Accelerator
In this 3-minute demo, Product Owner Divya Bhandarkar highlights the Load Tender-to-Invoice process using the pre-built integration flows available with our new TruckMate-to-X12 Accelerator in Cleo Integration Cloud.

Partner Mailbox Subfolders
Cleo's Sr. Product Manager, Syama Duggirala, talks about how Subfolders in Partner Mailbox gives greater flexibility to organize, manage and share data. She'll then provide a quick demo of how to set these up within Cleo Integration Cloud.

Rejected Functional Acknowledgement (997) Notifications in Cleo Integration Cloud (CIC)
Tracy Silverberg, Product Owner at Cleo, walks through the process of how to receive email notifications in CIC if a trading partner sends a 997 with a rejected status.

Azure Blob Connector in Cleo Integration Cloud (CIC)
Cleo's Sr. Product Manager, Syama Duggirala, presents the features of our Azure Blob Connector in Cleo Integration Cloud in this quick, 4-minute demo.

Update: Cleo has implemented emergency patches for both Apache Log4j2 vulnerability (CVE-2021-44228) and Apache Log4j2 vulnerability (CVE-2021-45046). As such, no further action is required as CIC is not susceptible to these CVEs.

CLOUD CUSTOMERS

Dec 15: Cleo released an emergency update to CIC at 12:00pm CT (6:00pm GMT) to patch the Apache Log4j2 vulnerability (CVE-2021-45046).

Dec 14: A second Apache Log4j2 vulnerability (CVE-2021-45046) was discovered. Cleo engineers immediately started on an emergency patch to log4j 2.16.

Dec 13: Cleo's engineers began an immediate investigation and identified a component in CIC: Cloud Edition that was using log4j version 2. We actively built and released an emergency patch to log4j 2.15 closing the identified vulnerability.

Dec 10: On December 10th, 2021, Cleo was made aware of a log4j2 remote code execution (RCE) vulnerability (CVE-2021-44228). The CVE-2021-44228 vulnerability affects log4j versions 2.0-beta-9 through 2.14.1.

NON-CLOUD CUSTOMERS

The following Cleo products utilize log4j v1 and are not subject to either CVE:

· Cleo LexiCom

· Cleo VLTrader

· Cleo Harmony

· Cleo VLProxy

· Cleo Clarify

· Dashboards

· Cleo Streem

As such, no further action is required as the listed applications are not susceptible to this CVE.

The Cleo Certification Program is designed to help you develop and validate your core competency on Cleo Integration Cloud. The Cleo Certification Program combines training, live instructor guidance, and extensive hands-on development experience to accelerate key developer skills and integration knowledge.

Click here for more details about the Cleo Certification Program, including prerequisites and pricing.

Toward the goal of improving our customer experience at Cleo, we are excited to announce the launch of the Cleo Solution Center -- a single place to manage support tickets, request licenses, browse and download product documentation, and search our comprehensive knowledge base to find answers about Cleo solutions and services.

Support tickets

Browse, review, and manage tickets you have opened with Cleo Technical Support. Use your access to your tickets to track progress on open issues or review how your closed tickets were managed. Or you can submit new tickets.

To submit a ticketing request, click here or in the header above.

Request licenses

Use the Cleo Solution Center to submit requests for new licenses, for example, when you have a new installation, you need to add seats to your current license, or you want to move an installation to a new machine.

Product documentation

Browse, search, and download the documentation you need from our product documentation repository. Here, you’ll find all available documentation for current releases of Cleo products. 

To see the list of products, click here.

Knowledge Base

Our Knowledge Base is a repository of articles developed from our experience in supporting our customers across our products and services, including information about both common issues and some corner-case issues. You can search for specific topics or keywords that interest you or you can browse by product. 

To look for Knowledge Base articles, click here or in the header to the right.

Announcements & Case Studies

Cleo Solution Center also features announcements about upcoming events; new solutions, products, and services; and new articles. In addition, you will have access to various case studies highlighting current Cleo customers, their industries and challenges, and how Cleo solutions helped generate successful outcomes.