On-Time Freight Order Response - Carrier Relationship Manager

The On-Time Freight Order Response metric in the Carrier Relationship Manager helps ensure that shippers acknowledge load tenders (EDI 204) within the expected response window. If no response window is defined, fallback parameters configured in CIC are used to evaluate the SLAs. By monitoring this metric, you can identify underperforming partners, initiate corrective actions, and improve overall supply chain responsiveness.