Services Assurance

• Does not include time for Trading Partner communication or testing.
• Assumes Cleo has the complete specification / information to start working.
• Any delays in providing this information will impact target completion dates.

*Service Request Targets

New Transformation

5 business days

Complex Map Deployment with Changes

5 business days

Standard Map Deployment with Changes

3 business days

New Connection

3 business days

Change to Existing Connection

2 business days

Minor Map Change

2 business days