Has anyone moved from TM&M + and what was your experience?

Kaes Emert

• May 13, 2025 20:16

Thinking about moving to full self service to cut down on costs. 

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  Krupali Patel

  • May 16, 2025 18:35

  Our customers choose from a range of service models based on their specific needs—and the Cleo platform is built with the flexibility to support them all. Whether you prefer to handle development in-house while Cleo manages operational support, or you want to oversee operations but need assistance with new development, we can tailor our services to meet your unique requirements.

  As you evaluate which model is the best fit for your organization, consider the following key questions:

  • Do I have internal resources who can be trained and are capable of managing runtime operational challenges? If so, what’s the contingency plan if those resources become unavailable?

  • If internal priorities shift, is there someone available to consistently monitor the environment?

  • Is 24/7 or extended support needed to ensure uninterrupted operations?

  • How does the total cost of ownership—factoring in staffing, support, and platform usage—align with our broader IT and business strategy over the next year?

  Taking a holistic view of your team’s capacity, support needs, and long-term costs will help you make a well-informed decision.

  For guidance tailored to your specific needs, please reach out to your Customer Success Manager or Account Executive. They will help you find the right fit and ensure your success with Cleo.

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