How does Cleo assist with SLA management?

Answered

Sam Wojcik

• May 13, 2025 20:20

Chargebacks are a growing issue. Is there a way to monitor our customers' SLAs within CIC? Can we setup notifications when SLAs are near violation to avoid chargebacks?

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  Baran, John

  • May 15, 2025 13:32

  Yes. You should check out our page for Relationship Management - SLA Monitoring & Management in CIC. This will allow you not only to set notifications when you are at risk of missing an SLA, but there are very insightful dashboards and reporting to track On-Time Invoicing, Shipping, and Acknowledgements. This gives you the ability to create custom metrics and scorecard partners by comparing missed/met percentages and compare your targets with the actual results of your partnerships.

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