Can a Self-Service customer close a ticket directly?

Answered

Cynthia Crkvenac

• May 14, 2025 14:00

I don't see an option to close the ticket.

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• Official comment

  

  Baran, John

  • May 14, 2025 19:17

  By design, the customer can not close the ticket themselves. However, you may select to mark the ticket as "Solved". The Cleo ticketing system will then automatically close the ticket after a few business days.
• 

  Adam Jay

  • October 17, 2025 17:29

  Yes, this can be done manually under issues tab, messages, or job. 

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