Baran, John
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Activity overview
Latest activity by Baran, John-
Baran, John commented,
Cleo offers a variety of Support levels based on your needs. I will advise to contact your Account Executive or Customer Success Manager to discuss all options. But what you are describing would fa...
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Baran, John commented,
Yes. You should check out our page for Relationship Management - SLA Monitoring & Management in CIC. This will allow you not only to set notifications when you are at risk of missing an SLA, but th...
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Baran, John commented,
We have a few options for you. For anything that falls into our Trading Partner Management Services Descriptions, our Services team is ready to help with any new onboarding request or help you make...
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Baran, John commented,
Official comment By design, the customer can not close the ticket themselves. However, you may select to mark the ticket as "Solved". The Cleo ticketing system will then automatically close the ticket after a few b...