Select a date range to display messages that were sent in that range during that time.

You can choose a pre-defined date range or choose Custom Range to open a dialog box where you can specify a time and date range, including the time zone.

Note: When you select This week from the list of date ranges, the Messages page displays data starting from the current workweek -- that is, the previous Monday through the next Sunday. For example, if you selected This week on Wednesday, May 21, you would see data from Monday, May 19 through Sunday, May 25.

Note: All times and dates displayed in the Cockpit reflect the local time zone of the User's System unless otherwise noted using the Custom Range option - which means that you can select a different time zone for the same data. This can be useful when users across different time zones need to view the same data.

Note: The controls for this filter are located in the upper right corner of the page.

Specify whether to sort on First or Last Occurrences column and toggle between ascending or descending sort direction.

You can apply filtering criteria on the Issues page to narrow the scope of the data displayed.

You can toggle filters on the Issues displayed as follows:

The top of the Issue tab contains links that display the Jobs and Messages pages, respectively, filtered for the Jobs or Messages impacted by the issue. See Working with Jobs and Working with Messages. 

The remainder of the Issues tab contains detailed log information about the issue.

The Summary tab contains information about the issue in an easy-to-understand format. 

The information is displayed in the following sections:

• What Happened - Contains a detailed AI-generated summary of the issue based on the log information (displayed on the Issue tab).
• Recommended Action Plan - A plan you can implement to resolve the issue at hand.

Give us your feedback

Your feedback is important to us. Use the thumbs up or thumbs down buttons to share whether the resolution met your expectations.

While the standard Summary tab offers general suggestions for resolving issues, Guided Resolution provides a dedicated Resolution & Recovery tab with detailed information, recommended fixes, direct links to apply those fixes, and options to recover the payloads affected by the issue. See Using Guided Resolution for more details.

Notifying your team

From the Resolution & Recovery tab, select Notify Team to open a dialog box for notifying your team or a trading partner about the issue. The modal is pre-populated by AI and fully editable before sending.

Recovering impacted payloads

Use the Recover Impacted Payloads section at the bottom of the Resolution & Recovery tab to retry or download the payloads affected by the issue. The number next to the heading is the number of impacted payloads.

The section has two tabs:

• Source Payload(s) or Target Payload(s) - Lists the impacted payloads with each payload's status, name, and Reported on date. The tab is named Source Payload(s) when the failure occurred before transformation and Target Payload(s) when it occurred after.
• Recovery History - Lists each recovery attempt for the issue. See Reviewing recovery history.

Retrying payloads

1. On the Source Payload(s) or Target Payload(s) tab, select the payloads you want to recover. To select all of them, use the checkbox in the header row.
2. Click Retry selected payloads.
   CIC starts the recovery immediately.
3. In the Recovery Details dialog box, review the summary and optionally enter notes. Click OK to post the summary and your notes to the Discussion tab. Clicking OK doesn’t start or change the recovery.

CIC automatically determines the appropriate recovery method for each payload based on where the failure occurred, so you don't need to choose one. The exception is when the Data Flow originally used for a payload is unavailable. In that case, CIC asks you to select a different Data Flow before the Recovery Details dialog box appears. See Recovering payloads when the original Data Flow is unavailable.

After you submit the recovery, CIC adds an entry for each payload to the Recovery History tab with a status of Pending. The status updates automatically when the recovery finishes, so you don't need to refresh the page.

When all impacted payloads are recovered successfully, CIC automatically changes the issue status to Solved. For issues managed through Zendesk, CIC also updates the Zendesk ticket status and posts the recovery notes to the ticket as comments. If only some payloads recover, the issue status doesn’t change, and the Recovery History tab shows which payloads failed.

Note: Resolve the root cause of the issue before recovering payloads. Otherwise, recovered payloads may fail again.

Reviewing recovery history

The Recovery History tab lists each recovery attempt for the issue.

When a recovery attempt finishes as Failed or Successful, CIC also adds an entry to the Discussion tab with a summary of the job's results and a link to the job.

Downloading payloads

To download payloads for inspection, sharing, or archiving, select the payloads on the Target Payload(s) tab, then click Download selected payloads.

When you select a single payload, the file downloads directly. When you select multiple payloads, CIC emails a download link for a ZIP archive to the email address on your CIC user account. The ZIP file isn’t attached to the email.

Recovering payloads when the original Data Flow is unavailable

If the Data Flow originally used for a payload is missing or unavailable, CIC can't reprocess the payload using that Data Flow. This is common with Routing errors, where no Data Flow was found for the source and destination. When any payload you select is missing a Data Flow, CIC asks you to select one.

1. On the Source Payload(s) or Target Payload(s) tab, select the payloads you want to recover.
2. Click Retry selected payloads.
3. In the dialog, select the Data Flow to process the payloads with and click Next. The dialog lists active Data Flows whose source is the Transformation endpoint. To find one, search by Data Flow name, source, or destination. CIC starts the recovery when you click Next.
4. In the Recovery Details dialog box, review the summary and optionally enter notes. Click OK.

The Data Flow you select applies only to the payloads that were missing one. Payloads that already have a Data Flow keep it.

On the Issues page, select and open a single issue. On the Summary tab, use the drop-down menu to select a new status for the issue.

If there are open jobs or messages related to the issue, a confirmation dialog appears, allowing you to add a comment (visible on the Discussion tab) and proceed with the status change.

After completing the status change, a confirmation message appears.

1. On the Issues page, select the issues you want to close.

   

2. Click select "Close Issue" from the drop down menu.

   

3. In the Change Status dialog box, click Change Status.

   

Open a Job or Message with an issue. You can do this from the Issues page by clicking the value in the Job column or Message column. Alternatively, you could open the impacted Job or Message from the Activity > Jobs or Activity > Messages page.

Either way, when you open the Job or Message, it displays with the Issue tab open. For example, if you open an impacted Job, a page like this appears.

Use the drop-down menu at the top right corner of the Issue tab to change the Issue's status.

CIC Issue Management includes the following categories: