Click the job number in a line item to see detailed information about that Job.
Filtering Job Activity
You can apply filtering criteria on the
You can toggle filters on the Jobs displayed as follows:
- By date range
- Jobs run during the range you select.
- By source endpoint
- Jobs that include the source Endpoint you select.
- By destination endpoint
- Jobs that include the destination Endpoint you select.
- By filename
- Jobs that include a transferred file with the name you specify.
- By job status
- Jobs with the status you select. See Job Status for more information.
- By job number
- Integrations with the job number you specify. You can specify partial values and use wildcards in this field.
The Job Status can be successful, in progress, or failed due to an issue. If the Job has an issue associated with it, the Job status indicates whether it is a current (unresolved) issue or a resolved issue.
Note: The statuses described below relate to how the job statuses are currently used to coordinate between Cleo and Cleo Managed Services customers.
|Current||Indicates the issue is current (unresolved). This category contains four sub-categories|
|Open||Issue has been assigned to Cleo and action is pending from Cleo.|
|New||Issue has not been assigned to anyone yet.|
|Pending||Issue requires assistance from you, the Cleo customer.|
|On Hold||Issue requires assistance from your Partner.|
|Resolved||Indicates a Resolved issue.|
|Solved||Issue is solved, but not closed. Issues are closed after 3 days of being marked as Solved.|
|Closed||Issue is closed.|
Updating Job Issue Status
Self-service implementation users can update the status of an issue from the Issue tab on the Job Details page.
Viewing Job Detail
When you click on a Job on the Job Detail page appears and displays information about each step in that Job.page, the
You can click on a step to drill down into details about that step. By default, the first step in the Job is highlighted and details for that step are displayed.
Viewing Job Details - Source
When you click the arrow between the source Endpoint and the Transformation step you see details about that part of the integration, including the Data Flow name, a list of payloads, and log information, if any exists.
View Job Details - Transformation
Click the Transformation step to display all the messages that went through transformation. This screen displays a list of messages associated with the job and has a View Message Details link that, when clicked, displays the Message Details view.
If a message has an error, that message is marked with an error flag and the Issue tab is shown with the description of the message.
Viewing Job Details - Destination
When you click the arrow between the Transformation step and the destination Endpoint, you see details about that part of the integration, including the Data Flow name, a list of destinations and associated payloads, and log information, if any exists.
Viewing Job Log Information
If log information is available for a given step of a job, it is displayed in a sub-tab on the Job Detail view.
If your Job goes through the Integration Engine and is routed to multiple destinations, the number of destinations is indicated in the Job diagram. Once you click on the last step in the diagram, you see all the individual steps going to distinct destinations shown listed down the left side. Click on each step to see the details for each. The detail view shows the outgoing payload and any log information. You can click on the payload to view what was sent.