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Managing Access Points

You manage Access Points from the Network > Access Points page. Here, you can create new Access Points, delete existing ones, and update CIC Agent software.

Viewing the list of Access Points

You can view a list of Access Points on the Network > Access Points page.

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Access Points configured with multiple Nodes for High Availability are denoted by a special icon:

The Access Points page displays summary information for each of the Access Points in your CIC system, including the following:

Access Point List Summary Information
Name The name of the Access Point. Used to identify the Access Point throughout your CIC system.
A special icon is displayed to indicate when an Access Point has multiple Nodes and is configured for High Availability.
Status

CIC tracks the status of each Access Point at a regular interval and displays the status for each in this column.

For Access Points with multiple Nodes, this column presents an aggregate status --an overall indication of Access Point health. Valid values for Access Point status are as follows:

Pending The Access Point has been created, but the CIC Agent software is not yet active on the server where it was installed. 
Active  At least one Agent (Node) is functioning normally. 
Not Responding  None of the installed Agents (Nodes) are responding, but the Access Point is not yet considered down. 
Down  All of the installed Agents (Nodes) have been non-responsive to status requests for an extended interval and the Access Point is considered to be offline.
Updating

The Access Point is neither Active nor Down and one or more Agents are in the process of updating.
An additional, secondary status indicator is also displayed when not all of the Nodes associated with the Access Point are functioning normally. See Access Point Secondary Status. 
In addition, you can hover over this column to see the status of individual Nodes. See Node Status for more information.
Nodes The number of nodes installed for the Access Point. Having more than one node installed provides high-availability Access Point functionality.  See High Availability CIC Agents.
Node version

For a single-Node Access Point, the version number of the CIC Agent software currently installed is displayed.

For a multiple-Node Access Point, no version number is displayed. You can hover over this column to see details about individual Nodes. See Secondary Status for Nodes for more information.
OS The Operating System on which the Access Point is running.
Endpoints The number of Endpoints created on this Access Point.
Created by The person who created the Access Point.
Modified Last time the Access Point was modified.

Access Point Secondary Status

For Access Points configured for High Availability (that is, configured with multiple Nodes), the Access Point Status column can include a badge that indicates certain conditions exist.

Badge Possible Conditions
No badge present All Nodes are functioning normally.
some nodes are down

Some, but not all, of the Nodes are either not responding, down, or being updated.

Nodes on Access Point are not on the same version.
some nodes are updating Some, but not all, Nodes are being updated.
at least one node is an old version At least one node is running an old version and should be updated.

Node Status

When you hover over either of the Status or Node version columns, status information about individual Nodes for the given Access Point is displayed in a pop-up window.

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Badges displayed indicate the following conditions:

Badge Description Appears in
node is not responding Node is not responding. Status column
node is down Node is down. Status column
node is running normally Node is active and functioning normally. Status column
node is being updated Node is being updated. Status column
node is old and should be updated Node is running an old version and should be updated. Node version column

Viewing Detailed Access Point Information

When you click an Access Point on the Access Point list, CIC displays detailed information about that Access Point.

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Access Point Detail Information
Name The name of the Access Point. Used to identify the Access Point throughout your CIC system.
Created By The person who created the Node.
OS The Operating System on which the Node is running.
Nodes For each node, the following information is displayed. 
Status

The Node's current status. The status of each Node affects the overall status of the Access Point as displayed on the Access Points List page.

  • Pending - CIC Agent software is installed, but not yet activated.
  • Active - Node is functioning normally.
  • Not responding - The Node is not responding, but is not yet considered down. 
  • Down - The Node has been non-responsive to status requests for an extended interval and is considered to be offline.
  • Updating - The CIC Agent software is in the process of being updated.
Name The name identifying the Node.
Version The version of the CIC Agent software currently installed on the Node.
Created By The person who created this node.
Endpoints A list of the Endpoints that use this Access Point. You can click an Endpoint name to display the Endpoint Details page for that Endpoint. See Managing Endpoints.

Creating an Access Point

Creating an Access Point entails running a script to download and install the CIC Agent software on a private server.

  1. Log in to CIC.
  2. Go to the Network > Access Points page and click the Add Access Point button.
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  3. Enter a Name and choose an OS from the following:
    • CentOS
    • Red Hat
    • Ubuntu
    • SUSE Linux Enterprise Server
    • Windowsmceclip10.png
  4. The system displays the Nodes window. Click the Add button (in the upper right corner of the Node window) or the Add Node link. 

    Note: You can add more than one Node to create a High Availability Agent implementation. See High Availability CIC Agents.  
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  5. CIC displays the code required to install the CIC Agent.  Follow the instructions displayed to install the CIC Agent software on the Access Point server. mceclip10.png For more detailed information about working with CIC Agent software, see Installing, Updating, and Uninstalling CIC Agents.
  6. Optional - Add more nodes to your Access Point. Adding more nodes provides high-availability functionality. Click the Add button.
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Adding Nodes to an Existing Access Point

In order to add a new HA Agent to an access point, any pre-existing Agents in the Access Point must be upgraded to the latest version. Upon activation of subsequent Agents, the Access Point will indicate that multiple agents have been activated. As you add Agents, they are given default names like "Node_1", "Node_2". You can edit these names to suit your needs.

  1. Select an Access Point from the Access Point list.
  2. Click the Add Node button.
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  3. CIC displays the code required to install the CIC Agent.  Follow the instructions displayed to install the CIC Agent software on the Access Point server. mceclip10.png For more detailed information about working with CIC Agent software, see Installing, Updating, and Uninstalling CIC Agents.

Editing Nodes

You can rename or delete Nodes from your Access Point and you can display the code you used to install the Node.

Hover over a Node in the list to display buttons to rename the Node, delete the Node, or display the installation instructions.

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Removing an Access Point 

Removing an access point is a two-step process, where you first remove the Access Point from the CIC UI and then use the appropriate OS-based process for removing an application to uninstall the CIC Agent.

  1. Go to Network > Access Points.
  2. Select the check box for the access point you want to remove.
  3. Click the Trash Can icon in the upper right part of the page and then click Delete to confirm that you want to remove the access point.
  4. Uninstall the CIC Agent software. You can uninstall from using the tools provided by your OS or the command line.

    If you are uninstalling a legacy version of CIC Agent (1.0.16 or earlier), you must use the package uninstaller.

    For Windows, use the Add or Remove Programs utility.

    For Linux, do one of the following:

    • For RPM-based distributions:
      sudo rpm -e cleo-agent
      sudo rm -rf /opt/cleo /var/log/cleo
    • For Debian-based distributions:
      sudo apt purge cleo-agent
      sudo rm -rf /var/log/cleo

    If you are uninstalling a newer version (1.0.17 or later), you can use either the package uninstaller (see above for more information) or the command line (see Installing, Updating, and Uninstalling CIC Agents.) 

    Note: When you uninstall a newer version of CIC Agent (1.0.17 or later) and you have multiple CIC Agents installed, make sure you are uninstalling the intended instance of the Agent software.

Updating CIC Agent Software

From time to time, it is necessary to update the CIC Agent software installed on each of your Access Point servers.

To see what version of the Agent you have installed, go to the Network > Access Points page. 

  1. Select the Access Point for which you want to update the CIC Agent software and click the update button in the upper right.  Note that if you have Admin permissions, you might be able to update the agent software for all Access Points available on the Network > Access page.
  2. Confirm that you want to update the agent. This might take a few minutes as your system needs to download the software and then install it.

Note: When performing updates to an Access Point with more than one Node, only one Agent is in an "update" state at a time.

 

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