Guided Resolution Overview

Guided Resolution in CIC provides a streamlined, AI‑driven way to diagnose and fix integration issues. Instead of navigating multiple pages or reviewing technical logs, you get a clear explanation of the issue and direct steps to resolve it.

For supported error types, Guided Resolution presents tailored, step‑by‑step instructions. All relevant context appears in one place: categorized issues, impacted messages, root‑cause details, and recommended fixes. This helps reduce manual investigation and helps you resolve problems quickly, correctly, and consistently.

Guided Resolution is available for the following failure types:

• Exit Point failures
• Mapping failures