Guided Resolution - Overview

Guided Resolution in CIC provides a streamlined, AI‑driven way to diagnose and fix integration issues. You receive a clear explanation of the issue and direct steps to fix it, without navigating multiple pages or technical logs.

For supported error types, Guided Resolution presents tailored, step‑by‑step instructions. All relevant context appears in one place: categorized issues, impacted messages, root‑cause details, and recommended fixes. This helps reduce manual investigation and helps you resolve problems quickly, correctly, and consistently.

Guided Resolution is available for the following failure types:

• Exit Point failures
• Mapping failures
• FA Rejected failures

This capability is available to tenants enrolled in the Early Access program.