• For step-by-step instructions, see the Understanding Training Registration article.

• To register for training, create an account (or sign in) to the Cleo Solution Center first.

• Depending on factors such as the day you register and your account information, you should receive an enrollment notification within 24–48 hours after you register.

• Yes. If you have seats available, you can register each team member on their behalf.

• Register as close as possible to when you plan to begin actively using the product. If you have questions, reach out to your account representative for more information.

Email your account representative or TrainingLMS@cleo.com, and we’ll help you confirm your available seat count.

• Check your spam/junk folder first, and confirm you registered with your company email address.
• If you still don’t see it after 48 hours, contact your account representative or email TrainingLMS@cleo.com for assistance.

• In most cases, you’ll need to cancel your current registration and register for the new course.
• If you’re unsure which course is the best fit, contact your account representative or email TrainingLMS@cleo.com.

• Contact your account representative or email TrainingLMS@cleo.com with the correct email address so your registration can be updated.

• If you need to cancel, contact your account representative or email TrainingLMS@cleo.com with the course name and registered email address.
• They can confirm the cancellation and whether the seat will be returned to your available pool.

Each student will use the following systems:

1. Cleo Solution Center (for registration, support, and access to Cleo Community and knowledge base resources)
2. Cleo University Learning Management System (LMS) (for on-demand video courses)
3. Cleo Learning Labs (used with instructor-guided hybrid video courses like the CE205 Developer Certification Program)

• No. All Cleo accounts are assigned per individual and sharing accounts is strictly prohibited.

• Use the “Forgot password” link on the login page of the system you’re trying to access (LMS, Solution Center, or Learning Labs).
• If you don’t receive the reset email or your account is locked, contact TrainingLMS@cleo.com.

• For the best experience, use a current version of Chrome or Microsoft Edge.
• If you experience issues, try another supported browser and ensure your browser is up to date.

• Start by using the password reset option for the system you’re trying to access.
• If you’re still locked out or receive an error, email TrainingLMS@cleo.com with your name, company, and the system you’re trying to access.

• Use a supported, up-to-date browser and allow cookies for the training sites.
• If content doesn’t load or a launch window doesn’t appear, enable pop-ups for the LMS/Learning Labs domains and try again.

• Possibly. Some corporate firewalls, proxies, or VPN settings can block video streaming or remote lab access.
• If you have trouble connecting, try disconnecting from VPN (if permitted) or ask your IT team to review access.

• A stable broadband connection and a modern browser are recommended.
• For the best experience with labs and instructor sessions, use a laptop/desktop with a standard HD screen resolution (or higher); dual monitors are helpful but not required.

• If your organization uses strict email filtering, ask your IT team to allowlist the training notification sender(s) and any relevant training platform domains.
• If you’re unsure what to allowlist, contact TrainingLMS@cleo.com for the current list.

• Also known as Hybrid or Blended Learning, integrates video lessons, interactive meetings, and practical hands-on exercises.
• You'll be matched with a dedicated Product Instructor who will assist you every step of the way.

Cleo Learning Labs is an online portal that provides students with access to a personalized virtual laptop for completing course exercises.

You’ll have access to your personalized Learning Lab for the duration of your training course. If you need additional time to support learning or certification, we can extend access on a case-by-case basis.

Login credentials and access details will be delivered during the opening meeting with your Product Instructor. Follow the instructions provided to sign in and launch your virtual lab environment.

Plan for a consistent weekly commitment that includes watching assigned lessons, completing lab exercises, and attending live instructor sessions. Your instructor will provide a recommended schedule and pacing guidance during the course.

Session times are scheduled based on the instructor and student availability and will be confirmed in your course communications. Check your enrollment details and calendar invite for the exact time zone.

Use the calendar Zoom invite to join the live session. If you can’t find the link, contact your instructor or email TrainingLMS@cleo.com.

• Join as soon as you’re able.
• If you are unable to attend a session, contact your instructor to reschedule your session.

Completion is based on meeting course requirements in a specified sequence such as finishing video units, completing assignments and tests, and attending meetings with your Product Instructor.

If a certificate is available, you can download it from the LMS once the course is marked complete. Access the “My Progress” section by hovering over your Name located in the top-right corner of the LMS Dashboard. Then, open the “Certificates” tab to access any certificates that may be available.

Some sessions may be recorded depending on the course format and instructor. Your instructor will confirm during the meeting whether the meeting will be recordings and if they will be available for you to access them.

Use the Cleo Solution Center for product documentation and support resources. If you need help from the Cleo team, open a support case through the Solution Center or contact your account representative for guidance.

• You can share feedback through any post-course survey in the LMS (if provided) and by emailing your instructor or TrainingLMS@cleo.com.
• Your feedback helps improve course content and delivery.

CE203 Cloud Comprehensive Course Survey:

Access depends on the course type and your organization’s product subscription to be active. In general, on-demand content in the LMS may remain available after completion. Contact TrainingLMS@cleo.com if you have questions about access duration.

While captions and/or transcripts are not available for every course, please contact TrainingLMS@cleo.com to discuss your options.

Email TrainingLMS@cleo.com with a description of what you’re trying to access and any error messages. If it’s course-content related, you can also contact your instructor directly for help.