What to do when CIC Agent is stuck updating

The status of any given CIC Agent with an Access Point is displayed in the CIC Cockpit on the Access Points page. When you update a CIC Agent, its status is displayed as "Updating agent".

And if you drill down to view details about the Access Point while the update is in progress, the Access Point details page displays the following:

When the update is complete, the CIC Cockpit should receive a notification as to whether the update was a success or failure. If the Cockpit does not receive the notification, the Cockpit will continue to display the information above as if the agent update is still in progress.

Restarting and Manually Updating CIC Agent

When the CIC Agent appears to be stuck updating, first try restarting the agent service. If that doesn't resolve the issue, try manually updating the agent.

Restarting the CIC Agent

You should restart the agent service on the machine where the agent is installed.

For Windows:

Restart the cleo-agent service in the Control Panel.

For Linux SystemD:

Run the command: sudo systemctl stop cleo-agent

For Linux SystemV:

Run the command: sudo service cleo-agent stop

Manually updating the CIC Agent

If you restart the service and the Cockpit still shows the Agent as updating, perform a manual update of the Agent. 

For Windows:

1. Open a command prompt as an administrator.
2. Navigate to the Agent installation location. Typically, c:\program files\cleo\agent\bin.
3. Run the command to initiate a manual update: cleo-agent update -v latest -i.

For Linux:

1. Navigate to the Agent installation location. Typically, /opt/cleo/agent/bin
2. Run the command to initiate a manual update: sudo -u cleo cleo-agent update -v latest -i