William Kellett

Mapping (or transformation) failures occur when CIC is unable to successfully translate or transform an inbound or outbound payload using the configured map, ruleset, or schema. These issues common...

This pertains to an XML Signature Wrapping issue in SAML assertion processing (CVE-2026-84114 - Low) and an improper privilege management issue in refresh token handling (CVE-2026-84115 - Medium).T...

OverviewUse this procedure to migrate an existing Cleo LexiCom installation to Cleo Harmony while preserving hosts, mailboxes, certificates, and actions.This procedure applies to on-premises (Priva...

A connection failure occurs when Cleo Integration Cloud (CIC) cannot establish or maintain a connection to an external system, endpoint, or trading partner during processing. When this happens, mes...

Global Dashboards provide a consolidated view of key metrics across your environment. The charts that appear on the Global Dashboard depend on the features and metrics you are licensed for.If Charg...

On‑Time Shipment In‑Full (OTSIF) is a fulfillment metric in Retailer Relationship Manager that measures whether a supplier shipped the entire accepted quantity of an order on or before the promise ...

At-Risk SLAs and Missed SLAs notifications can be configured independently. For each notification type, you can control notification frequency and select the metrics and partners that generate aler...

On-Time Invoice In-Full (OTIIF) is a metric in Retailer Relationship Manager that measures whether an Invoice (810) was sent within the required timeframe and reflects the full accepted quantity of...

Some CIC solutions include dashboard widgets that show key business metrics. These widgets summarize data from orders, shipments, and invoices to help teams easily identify performance trends and ...

The Datadog Connector sends a fixed set of log events that match the product's internal logging. There is no configuration to add or remove event types. MDN receipt copies are not included in this ...