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Global Dashboard Widgets

Some CIC solutions include dashboard widgets that show key business metrics. These widgets summarize data from orders, shipments, and invoices to help teams easily identify performance trends and potential risks.

Dashboard widgets are meant for easy, high-level monitoring. They give you a quick snapshot and are typically used as a starting point before diving into more detailed pages.

The widgets you see depend on the solutions you have activated in your environment. Each solution specifies the metrics it offers and how to interpret them.

What global dashboard widgets show

Global dashboard widgets provide an overview of how key business processes are doing. Instead of showing individual transactions, these widgets give a summary of patterns and conditions that might need your attention.

Widgets usually focus on:

  • How performance compares to expected targets or SLAs
  • Potential risk areas or exceptions
  • Trends observed over time

These widgets are designed to encourage you to take action, rather than give all the answers. When a widget highlights an issue or a change in trend, you can use supporting pages and solution-specific views to get the detailed information you need to look into it further.

How to use global dashboard widgets

Use global dashboard widgets to monitor overall performance and identify areas that may require attention. Widgets are most effective when reviewed regularly to spot changes over time, rather than as a substitute for detailed analysis.

When a widget shows an unexpected value or trend, treat it as a prompt to investigate further. Supporting pages and solution‑specific views provide the transaction‑level detail needed to understand what is contributing to the result.

Global dashboard widgets are best used in combination. Reviewing multiple widgets together can help provide context and avoid drawing conclusions from a single metric in isolation.

Availability and scope

Global dashboard widgets are available only when the related solution is enabled in your CIC environment. Not all environments will have access to the same set of widgets.

Each widget reflects data and logic defined by its solution. As a result, widget behavior, values, and interpretation may differ between solutions, even when widgets appear similar on a dashboard.

global dashboard widgets provide summary‑level visibility. They are not intended to replace solution‑specific pages, reports, or detailed analysis views.

Solution‑specific widgets

This section describes widgets provided by specific solutions. Each solution defines the widgets it contributes and what those widgets represent.

Chargeback Prevention

Chargeback Prevention provides dashboard widgets that summarize fulfillment performance related to retailer compliance and chargeback risk.

On‑Time Shipment In Full (OTSIF)
Shows overall performance against on‑time and in‑full shipment expectations. This widget helps highlight trends and areas where fulfillment performance may increase the likelihood of chargebacks.

Chargeback Management widgets are intended for monitoring and prioritization. Supporting pages, such as Orders and other Chargeback Management views, provide the details needed for investigation.

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