On‑Time Shipment In‑Full (OTSIF)

OTSIF is evaluated using ASN (856) data and accepted order quantities (855). Shipment timing is determined using expected shipment information when available, with configured fallback parameters applied when needed.

The metric evaluates whether:

• At least one shipment was confirmed on or before the promise date expiration
• The cumulative quantity shipped across all received ASNs matches 100 percent of the accepted quantity by the time the promise date expires

If the expected shipment timing is not present in the ASN, OTSIF uses fallback timeframe parameter values configured in CIC.

An order is Met only when both of the following conditions are satisfied at the same time:

• The full accepted quantity, 100 percent, has been shipped
• At least one shipment was confirmed on or before the promise date expiration

An order is Missed as soon as either condition fails, whichever occurs first:

• Not On‑Time: The promise date expiration passes before all shipments have been confirmed
• Not In‑Full: The total quantity shipped across all received ASNs is less than the accepted quantity at the time of expiration

Once an order is Missed, its status does not change, even if additional shipments are received later.

Partial shipments do not automatically fail OTSIF.

• Multiple ASNs can contribute toward the accepted quantity
• Quantities are aggregated across all received ASNs
• Evaluation occurs at the promise date expiration, not when the first ASN is received

If the cumulative shipped quantity is less than the accepted quantity at expiration, the order is Missed regardless of when individual shipments occurred.

OTSIF is evaluated at the line‑item level. This allows partial shipments, short shipments, and quantity mismatches to be identified even when other lines on the same order meet timing expectations.

• OTSIF is not OTIF
  OTIF measures final delivery performance at the retailer’s dock.
  OTSIF measures shipment execution confirmed through the ASN, reflecting what the supplier committed to ship rather than what ultimately arrived.
• Accepted quantities can change
  If a purchase order change (860 or 865) adjusts quantities before shipment, the accepted quantity baseline used for OTSIF is updated accordingly. The promise date window may also reset depending on Retailer Relationship Manager configuration.

• Chargeback Prevention Overview
  Learn how OTSIF is used as part of chargeback prevention.
• Global Dashboard Widgets
  View charts and widgets that display OTSIF and related performance metrics.
• Reviewing Orders and Fulfillment Activity
  Investigate order and shipment details when OTSIF targets are missed.