On‑Time Shipment In‑Full (OTSIF) is a fulfillment metric in Retailer Relationship Manager that measures whether a supplier shipped the entire accepted quantity of an order on or before the promise date expiration. The metric is based on shipment execution confirmed through Advance Ship Notices (ASNs).
OTSIF measures a single outcome: whether the shipment commitment was met. That outcome can be missed for one of two reasons: timing or quantity.
How OTSIF is evaluated
OTSIF is evaluated using ASN (856) data and accepted order quantities (855). Shipment timing is determined using expected shipment information when available, with configured fallback parameters applied when needed.
The metric evaluates whether:
- At least one shipment was confirmed on or before the promise date expiration
- The cumulative quantity shipped across all received ASNs matches 100 percent of the accepted quantity by the time the promise date expires
If the expected shipment timing is not present in the ASN, OTSIF uses fallback timeframe parameter values configured in CIC.
Met vs Missed Orders
An order is Met only when both of the following conditions are satisfied at the same time:
- The full accepted quantity, 100 percent, has been shipped
- At least one shipment was confirmed on or before the promise date expiration
An order is Missed as soon as either condition fails, whichever occurs first:
- Not On‑Time: The promise date expiration passes before all shipments have been confirmed
- Not In‑Full: The total quantity shipped across all received ASNs is less than the accepted quantity at the time of expiration
Once an order is Missed, its status does not change, even if additional shipments are received later.
Partial shipments and aggregation
Partial shipments do not automatically fail OTSIF.
- Multiple ASNs can contribute toward the accepted quantity
- Quantities are aggregated across all received ASNs
- Evaluation occurs at the promise date expiration, not when the first ASN is received
If the cumulative shipped quantity is less than the accepted quantity at expiration, the order is Missed regardless of when individual shipments occurred.
Line‑item evaluation
OTSIF is evaluated at the line‑item level. This allows partial shipments, short shipments, and quantity mismatches to be identified even when other lines on the same order meet timing expectations.
Important clarifications
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OTSIF is not OTIF
OTIF measures final delivery performance at the retailer’s dock.
OTSIF measures shipment execution confirmed through the ASN, reflecting what the supplier committed to ship rather than what ultimately arrived. -
Accepted quantities can change
If a purchase order change (860 or 865) adjusts quantities before shipment, the accepted quantity baseline used for OTSIF is updated accordingly. The promise date window may also reset depending on Retailer Relationship Manager configuration.
Related Topics
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Chargeback Prevention Overview
Learn how OTSIF is used as part of chargeback prevention. -
Global Dashboard Widgets
View charts and widgets that display OTSIF and related performance metrics. -
Reviewing Orders and Fulfillment Activity
Investigate order and shipment details when OTSIF targets are missed.
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