Submit a Support Request for any general questions, error resolution or other queries regarding CIC Cloud.
Request assistance from Cleo Cloud Managed Services to add one or more Trading Partners.
Request assistance from Cleo Cloud Managed Services for updates to my existing integrations.
Submit a Support Request for any general questions, error resolution or other queries regarding my on-premise installation of my Private Cloud Edition product.
Request assistance from Cleo Private Cloud Managed Services regarding my on-premise installation of my Private Cloud Edition product.
Please enter the details of your request. A member of our support staff will respond as soon as possible.
Choose New Transformation if exact doc type, version and translation type is not currently in production with an existing trading partner. Otherwise choose Deployment of Existing Base Configuration.
Unique Rule Set should be used if an exact copy of an existing map can be used but requires additional and/or new processing rules. Rule Set Re-Use should be used if an exact copy of an existing map can be used that does not require additional or new processing rules.
For new trading partners only. Please attached certificates to your request as required for VAN and Direct AS2 Connections (Signing and Encryption, VAN SSL Certificate)
Ex: FTP 21 or FTPs 990
Note: The Cleo Managed Services Team institutes a target goal to complete new trading partner on boarding in 5 business days. Please note that time waiting on partners outside of the Cleo staff is not included in this goal.
Include Data Samples and EDI specifications for each document you create.