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Cleo Clarify 4.x – Product Retirement & Migration Options

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Product Retirement & EOS Notice

Cleo is announcing the scheduled product retirement and end-of-support (EOS) for Cleo Clarify Version 4.x. effective October 31, 2026. After the stated EOS date, Cleo will no longer provide technical support for any issues for Cleo Clarify 4.x.

Product Retirement Clarify 4.x July 15, 2025 
End of Maintenance Clarify 4.x July 15, 2025 
RA Release Clarify 6 (Beta) August 08, 2025 
GA Release Clarify 6 ~End of Q1
Cleo PS Migration Engagement Deadline Clarify 4.x to 5, 6, or CIC April 15, 2026
End of Support Clarify 4.x October 31, 2026

Why is Cleo retiring Cleo Clarify v4.x?  

In order to focus our resources on meeting the most common requests from our customers, we have decided to begin the product retirement and end-of-support (EOS) process for Cleo Clarify 4.x and earlier versions. Please see below for dates and additional information.   

Cleo Clarify 4.x - Product Retirement & End of Support  

Check out the live webinar hosted by the Cleo Products team. During this session we covered the milestones and timeline for Cleo Clarify version 4.x product retirement and end of support, detailed migration paths with professional services options, and highlighted some of the forthcoming migration resources. 

This notice does not imply any changes to the availability, development, or ongoing support of later Cleo Clarify versions, other Cleo products, or capability sets.  

Migration Pathways (Action Required) 

To ensure ongoing product support, customers must migrate to a supported version of Cleo Clarify v5.x v6 (Recommended) or to Cleo Integration Cloud (Recommended) ahead of the stated EOS date. 

Important: Major product releases contain security-strengthening capability enhancements and updates. We strongly recommend that customers migrate to the latest product version of Cleo Clarify or Cleo Integration Cloud.

Path 1 – Cleo Clarify 4.x to Clarify 6 

(Click here to see the video)

Path 2 – Cleo Clarify 4.x to Cleo Integration Cloud 

(Click here to see the video)

Migration Approaches

Cleo has two recommended options to ensure a timely and successful migration:

OPTION 1 - Do-it-yourself migration 
For customers wishing to manage the migration from version 4.x to Cleo Clarify 6 or Cleo Integration Cloud, Cleo will provide migration guides, documentation, and best practices.

OPTION 2 - Migration by Cleo Services  
To migrate to Cleo Clarify 6 or Cleo Integration Cloud, Cleo is providing a professional services option utilizing a tested and proven migration approach and methodology.

Cleo Professional Services Options

Option 1 - Upgrade Ownership Option 2 - Upgrade Assistance Option 3 - Partners
  • Cleo PS takes complete ownership of the upgrade
  • Cleo PS team works with Customer team to prepare and upgrade 
  • Customer takes complete ownership of the upgrade
  • Cleo PS team on standby with a bucket of hours as needed during the upgrade process 
 Customer & Cleo partners work on the upgrade

NOTE: If you plan on leveraging Cleo Professional Services to assist with your update, please reach out by October 15, 2025 to ensure we can effectively analyze your current Cleo Clarify environment and accurately scope the migration effort. 

Self-Service Migration Documentation and Guidance 

Check out the appropriate guide to get essential information as you plan your Clarify upgrade.

Cleo Clarify 4.x to Clarify 5.x   Cleo Clarify 4.x to Clarify 6 (Recommended)  Cleo Clarify 4.x to CIC (Recommended) 

Additional Documentation and Resources

 Transitioning Cleo Cleo v4.x to CIC 

Additional Considerations & Information

Licensing

Compatibility Considerations for Cleo Clarify 6

Cleo product patches often contain security-strengthening capability enhancements and updates. We strongly recommend that customers remain on the latest product version and apply updates without delay.

  • Log Warehouse
    • Compatibility is maintained, but specific version dependencies may need to be validated per deployment.
  • Dashboards
    • Dashboards are fully compatible with Clarify 6 and Harmony. Premium Dashboards allow for custom analytics on Harmony data but are not designed for broader BI use cases involving external data
    • A Premium Dashboards preview was included in the CIC roadmap, indicating ongoing investment in enhanced visibility tooling.

Ruleset impact on functionality between Cleo Clarify 4.x and later versions

  • While most core features are retained, some legacy behaviors - especially those relying on outdated mapping logic - may not be supported. For example, changes in LS/LE handling have caused regressions in some customer environments.
  • To ensure full access to the complete set of new and enhanced capabilities in Cleo Clarify v6, Cleo recommends customers upgrade to version 2 rulesets during migration.
  • While this is not mandated, customers will lose some of the advanced functionality available in the Cleo Clarify version if they opt to stay on version 1 ruleset

 

 

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