If you have a CIC Agent version 1.0.17 or 1.0.19 on Windows and plan to update to the latest version, you must first apply a patch. If not, the update might hang and eventually timeout and fail (in which case, the CIC Agent service must be restarted).
Even if you do not intend to update immediately, it is recommended that you apply the patch now so that you do not experience these issues when you do update.
Note: CIC Agents installed on Linux machines do not require any patching.
Windows Patch Instructions
Note: The patch is not required if the CIC Agent you want to update was a fresh install of 1.0.17, or if multiple instances of the CIC Agent have been installed on the same Windows machine.
- Open PowerShell as Administrator.
- Stop the CleoAgent service:
net stop CleoAgent
- Run the following commands:
[Net.ServicePointManager]::SecurityProtocol = [System.Net.SecurityProtocolType]::Tls12 $client = New-Object system.net.WebClient $client.DownloadFile('https://repository.cleointegration.cloud/agent/latest/cleo-agent-downloader-windows-x86_64.exe', "c:\program files\cleo\agent\bin\cleo-agent.exe")
- Start the CleoAgent service:
net start CleoAgent
- Initiate the Agent update from the CIC Cockpit. See Updating CIC Agent Software.